Shipping Policy 

Orders are processed within 2 business days after payment has been received.

Orders placed on the weekend or public holidays will be processed on the next business day.

During busy periods, sales events, or holidays, processing times maybe slightly longer.

 

Delivery Times:

Estimated delivery times

standard shipping 2-3 business days

Express shipping 1 business day

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All delivery times are estimated only and are not guaranteed, delays may occur due to courier issues, weather conditions or other circumstances outside of our control.

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Shipping imformation:

Customers are responsible for providing accurate delivery details at checkout, we are not responsible for delays, lost parcels or failed deliveries caused by incorrected or incomplete address information.

Tracking, where available will be updated once your order has been dispatched. 

Lost, stolen, package delays:

Once packages have been handed over to the courier service, delivery responsibility is transferred to the courier. If your package is delayed or marked as delivered but not received please contact us and we will assist you where possible.

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If your order arrives damaged please contact us within 2hrs of taking delivery with photographs of the package and item. We will review the issue and provide assistance where appropriate.

 

WE DO NOT SHIP INTERNATIONALLY

 

Shipping disclaimer:

By placing an order with The posh pooch you acknowledge that:

Delivery dates are estimated and may vary

We are not responsible for incorrect delivery information provided by the customer

We are not responsible for any delays caused by third party shipping providers

We are not liable for packages lost after confirmed delivery by the courier

Customers should ensure dog accessories are suitable for their pets size, breed, and activity level before use.